Report a maintenance issue
Tell us what needs fixing and add a photograph. We will come back to you with a time.
If it is an emergency, do not use the form
Leave the property, do not touch switches, and call 0800 111 999. Then tell us.
Turn off the stopcock if you can reach it safely, then call us.
In cold weather this is urgent, not routine. Call us.
Call us. Do not wait for a form reply.
Emergencies are covered 24 hours a day, seven days a week on 07503 650431.
Report a repair
Photographs get things fixed faster. They usually mean we bring the right part on the first visit instead of coming twice.
1. We acknowledge your report and check it against what your landlord has asked us to cover.
2. We contact you to arrange a time that suits you.
3. We attend, fix it, and confirm back to your landlord or agent.
Send the report anyway. If your landlord does not use us, we will tell you rather than leave you waiting.
What we cover
General maintenance and cleaning are carried out by our own team. Specialist trades are carried out by our vetted specialist partners, and we remain your single point of contact throughout.
General maintenance
Repairs, handyman work, planned and reactive maintenance, and property inspections. Carried out by our own team.
Cleaning
Regular, deep, end of tenancy and void property cleaning.
Specialist trades
Plumbing, electrical, carpentry, flooring, kitchens, painting, roofing, gardening and external maintenance. Carried out by our specialist partners.
Call-out charges
KIWAMI Property Services and Management is not currently VAT registered, so no VAT is added. All prices are the total amount payable.
